We connect the dots,so you don't have to.

Last updated: 27 September 2026

Only Solutions Group Ltd (“Only Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make an enquiry, request or purchase a service, or otherwise interact with us.

Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name, telephone number and email address
• Billing or contact information
• Details of enquiries, quotations and bookings
• Travel dates, destinations and itineraries
• Passenger or guest information
• Chauffeur, vehicle and transportation requirements
• Hotel and accommodation requirements
• Event, hospitality and ticket requirements
• Payment and transaction information
• Communications with us
• Concierge and lifestyle preferences relevant to your request
• Company information where you are acting for a business
• Identification or travel-document information where reasonably required to fulfil a service
• Technical information such as your IP address, browser and device information
• Cookie and website analytics information, where applicable

We aim to collect only information reasonably necessary to provide or administer our services.

How We Collect Information

Information may be collected directly from you through our website, email, telephone, messaging services, social media or other communications.

We may also receive information from:

• Someone making a booking on your behalf
• Businesses or organisations you represent
• Suppliers involved in providing your service
• Payment providers
• Business partners
• Publicly available sources where appropriate and lawful

If you provide personal information relating to another person, you should ensure that you are entitled to provide that information.

How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Prepare quotations
• Arrange and administer bookings
• Provide concierge services
• Arrange executive transportation
• Coordinate travel and accommodation
• Arrange events, hospitality and experiences
• Provide logistics services
• Communicate with clients
• Process and record payments
• Coordinate with suppliers
• Maintain customer relationships
• Prevent fraud and misuse of our services
• Maintain accounting and business records
• Handle complaints and disputes
• Improve our website and services
• Comply with legal obligations
• Send marketing communications where legally permitted

Lawful Bases

Depending on the circumstances, we may process personal information because:

Contract — processing is necessary to take steps requested by you or to provide a service you have booked.

Legal obligation — processing is necessary for us to comply with the law.

Legitimate interests — processing is reasonably necessary to operate, protect or improve our business, communicate with customers, administer services or prevent fraud, provided your rights do not override those interests.

Consent — you have consented to a particular type of processing, such as certain marketing communications or non-essential cookies.

Where we rely upon consent, you may withdraw that consent.

Sharing Information

Only Solutions may work with third-party suppliers to fulfil requests.

Depending on your booking, relevant information may be shared with:

• Chauffeur and transportation providers
• Vehicle hire providers
• Airlines and aviation providers
• Hotels and accommodation providers
• Yacht and marine operators
• Restaurants
• Event and hospitality providers
• Ticket providers
• Logistics providers
• Payment processors
• Website and IT providers
• Professional advisers
• Insurers
• Business partners involved in fulfilling your request
• Government or regulatory authorities where legally required

We aim to provide third parties only with information reasonably necessary to fulfil the relevant purpose.

Independent suppliers may process your information under their own privacy policies.

International Services

Only Solutions arranges services internationally.

Where necessary to fulfil your request, information may be provided to suppliers outside the United Kingdom.

Where data protection law requires safeguards for an international transfer, we will take reasonable steps to ensure that an appropriate lawful mechanism or other applicable protection is used.

Payments

Payments may be processed through independent payment providers.

Where payment details are entered directly into a third-party payment system, that provider will process the information according to its own terms and privacy policy.

We do not intend to retain complete payment-card details where payments are processed directly by an authorised payment provider.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, accounting, tax, regulatory and dispute-resolution requirements.

Retention periods may therefore vary depending on the information involved.

Security

We take reasonable organisational and technical measures to protect personal information from unauthorised access, disclosure, loss, alteration or misuse.

No electronic system can guarantee complete security.

Marketing

Where permitted by law, we may contact existing or prospective customers about Only Solutions services.

Where consent is legally required, we will obtain that consent.

You may unsubscribe from direct marketing at any time by contacting us or using an unsubscribe function where provided.

Your Rights

Subject to applicable law and exemptions, you may have rights including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing relies upon consent

To exercise your rights, contact: concierge@onlysolutionsgroup.co.uk

You may also have the right to complain to the UK Information Commissioner’s Office regarding the handling of your personal information.

Changes to This Policy

We may update this Privacy Policy as our services, technology or legal obligations develop.

The current version will be published on our website.

Contact

For privacy enquiries: concierge@onlysolutionsgroup.co.uk

Last updated: 27 September 2026

These Terms & Conditions apply to services provided or arranged by Only Solutions Group Ltd (“Only Solutions”, “we”, “us” or “our”).

By confirming a booking, accepting a quotation, making a payment or instructing us to proceed with a service, you agree to these Terms.

Nothing in these Terms excludes statutory rights that cannot lawfully be excluded.

Our Services

Only Solutions provides and/or arranges bespoke services including:

• Private concierge
• Chauffeur and executive transportation
• Vehicle hire coordination
• Travel coordination
• Private aviation enquiries and arrangements
• Yacht charter enquiries and arrangements
• Hotels and accommodation
• Restaurant and hospitality arrangements
• Tickets, events and experiences
• Logistics and transportation
• Lifestyle management
• Corporate support
• Other bespoke services agreed with a client

The precise service being supplied or arranged will be described in the relevant quotation, invoice, booking confirmation or correspondence.

Our Role and Third-Party Suppliers

Only Solutions works with independent suppliers and business partners.

Depending on the service, we may provide the service ourselves or act as an arranger or intermediary between you and an independent supplier.

Unless expressly stated otherwise, Only Solutions does not own or operate third-party aircraft, yachts, hotels, restaurants, event venues, ticketing businesses or independent transportation fleets used to fulfil bookings.

Third-party suppliers may impose their own terms, including cancellation, refund, security, identification, conduct, deposit and amendment requirements.

Where applicable, those terms will also apply to the relevant service.

Enquiries and Quotations

Submitting an enquiry does not create a confirmed booking.

Quotations remain subject to availability and supplier confirmation.

Prices may also be affected by taxes, supplier pricing, dates, availability and changes to your requirements.

Unless otherwise stated, a quotation may be amended or withdrawn before the booking is confirmed.

Booking Confirmation

A booking will generally become confirmed once:

• We have accepted the booking
• Required information has been provided
• Any required deposit or payment has been received
• Any relevant third-party supplier has confirmed availability

Customers should check booking confirmations and notify us promptly of any errors.

Prices and Payments

The applicable price and payment requirements will normally be communicated before confirmation.

Depending on the service, we may require:

• Full payment in advance
• A deposit
• Staged payments
• Payment of a remaining balance by a specified date

Additional requests or changes may result in additional charges.

Transportation bookings may incur additional charges for matters such as additional mileage, waiting time, additional stops, parking, tolls, congestion charges, airport charges or changes to the agreed itinerary where these were not included in the original quotation.

Where reasonably practicable, additional charges will be communicated before they are incurred.

Deposits

Some bookings require deposits.

Whether a deposit is refundable depends upon the relevant booking, cancellation timing, work already completed and any commitments made to suppliers.

A deposit is not automatically refundable because a customer subsequently decides not to proceed.

This does not affect statutory rights.

Customer Responsibilities

Customers are responsible for:

• Providing accurate information
• Checking booking details
• Providing accurate passenger and guest information
• Arriving at collection or departure points on time
• Obtaining required passports, visas and travel documents
• Complying with applicable laws
• Following reasonable supplier requirements
• Treating staff, suppliers and property appropriately
• Informing us of relevant accessibility requirements
• Paying amounts due by the specified deadline

Only Solutions will not be responsible for problems resulting from materially inaccurate information supplied by the customer where the problem was not caused by us.

Changes

Requests to change confirmed bookings are subject to availability.

Changes may result in:

• Price differences
• Supplier amendment charges
• Additional costs
• Cancellation and rebooking where amendment is impossible

We will endeavour to communicate material additional costs before proceeding.

Cancellations and Refunds

Cancellations are governed by our Cancellation & Refund Policy, applicable supplier terms and your statutory rights.

Some bookings may be non-refundable or subject to cancellation charges, particularly where suppliers have already been paid or committed.

Events Outside Our Reasonable Control

We will not be responsible for failure or delay caused by circumstances outside our reasonable control to the extent permitted by law.

These may include severe weather, road closures, significant traffic disruption, strikes, government action, security incidents, supplier disruption, natural disasters or major travel disruption.

Where practicable, we will attempt to assist with reasonable alternative arrangements.

Alternative arrangements may result in additional costs.

Third-Party Changes

Suppliers may occasionally change vehicles, aircraft, vessels, accommodation, schedules or other elements of a booking.

Where we become aware of a material change, we will endeavour to communicate it promptly and assist with alternatives where appropriate.

Images and Descriptions

Images displayed on our website or social media may be illustrative unless a particular vehicle, aircraft, property, vessel or other item has expressly been guaranteed.

Supplier specifications may change.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Where Only Solutions acts solely as an arranger for an independent supplier, that supplier remains responsible for its own performance, acts and omissions to the extent provided by applicable law.

Only Solutions remains responsible for its own obligations and for liabilities that cannot lawfully be excluded.

Unlawful or Unacceptable Requests

We reserve the right to refuse, suspend or cancel requests involving:

• Illegal activity
• Fraud or suspected fraud
• Abuse or threats
• Serious safety risks
• Misuse of our services
• Conduct that may place our staff, clients or suppliers at risk
• Requests that would require us or a supplier to breach the law

Intellectual Property

Only Solutions branding, original website content, graphics, written material and other intellectual property may not be commercially copied or reproduced without permission except where permitted by law.

Website

Information displayed on our website is provided for general information.

Website content does not itself guarantee availability or constitute confirmation of a booking.

Governing Law

These Terms are governed by the laws of England and Wales.

Consumers retain any mandatory jurisdiction rights available under applicable law.

Contact

For questions regarding these Terms: concierge@onlysolutionsgroup.co.uk

Last updated: 27 September 2026

This Cookie Policy explains how Only Solutions Group Ltd uses cookies and similar technologies on our website.

What Are Cookies?

Cookies are small pieces of information stored or accessed on a device when a website is visited.

Cookies can enable websites to function, remember preferences, measure website usage and, where applicable, support advertising and marketing.

Cookies We May Use

Strictly Necessary Cookies

These are required for important website functions.

They may support areas such as website security, forms, navigation and remembering cookie preferences.

Where permitted by law, strictly necessary cookies may operate without consent.

Analytics Cookies

Analytics technologies help us understand how people interact with our website, such as pages visited and how visitors navigate between pages.

Where consent is required, analytics cookies will not be activated until the visitor has provided the necessary consent.

Functionality Cookies

Functionality cookies may remember preferences and provide enhanced website features.

Where legally required, consent will be obtained before these cookies operate.

Marketing Cookies

If used, marketing cookies and similar technologies may help us understand advertising performance or provide advertising that is more relevant to users.

Where consent is required, these technologies will not be activated until consent has been provided.

Third-Party Cookies

Certain website functionality may be provided by third parties.

Where a third-party service places or accesses cookies, that organisation may process information according to its own privacy policy.

Cookie Consent

Where our website uses non-essential cookies requiring consent, visitors will be provided with an appropriate opportunity to accept or reject those cookies.

Rejecting non-essential cookies will not prevent the operation of cookies that are strictly necessary for the website to function.

Managing Your Preferences

You may be able to change your cookie choices using our website’s cookie settings.

Browsers also provide controls for managing and deleting cookies.

Disabling certain cookies may affect some website functionality.

Changes to This Policy

This Cookie Policy may be updated if our website technology, third-party services or legal obligations change.

Contact

For questions regarding cookies or privacy: concierge@onlysolutionsgroup.co.uk

Last updated: 27 September 2026

Only Solutions Group Ltd provides and arranges bespoke concierge, travel, transportation, logistics, hospitality and related services.

Cancellation and refund conditions can therefore vary according to the service, supplier and timing of cancellation.

This policy should be read alongside our Terms & Conditions and any specific cancellation terms provided when booking.

Nothing in this policy limits statutory consumer rights that cannot lawfully be excluded.

Cancelling a Booking

Cancellation requests should be made as soon as possible by contacting: concierge@onlysolutionsgroup.co.uk

A cancellation is not confirmed until it has been acknowledged by Only Solutions.

Please provide your name, booking reference where applicable, service and booking date.

Third-Party Bookings

Many services arranged through Only Solutions involve independent suppliers, including:

• Chauffeur providers
• Vehicle hire providers
• Hotels
• Aviation providers
• Yacht operators
• Ticket providers
• Event and hospitality providers
• Restaurants
• Logistics providers

Where funds have already been committed to a supplier, refunds may be subject to that supplier’s cancellation terms.

Non-refundable supplier costs already incurred in connection with a booking may be deducted from a refund where permitted by law and consistent with the terms applicable to the booking.

Non-Refundable Bookings

Certain bookings may be expressly sold as non-refundable.

These may include certain:

• Tickets
• Events and experiences
• Accommodation rates
• Transportation arrangements
• Aviation arrangements
• Yacht bookings
• Bespoke or time-specific services

Where a booking is non-refundable, we will endeavour to make this clear before confirmation.

Bespoke Concierge Services

Many concierge requests involve work specifically undertaken for an individual client.

Where work has already begun or third-party costs have been incurred, amounts relating to work already performed or costs already committed may be non-refundable to the extent permitted by law.

Consumer Cancellation Rights

Where statutory UK cancellation rights apply to a distance or off-premises contract, Only Solutions will honour those rights.

However, cancellation rights do not apply identically to every service.

Certain services involving accommodation, passenger transport, vehicle rental, catering or leisure activities for specific dates or periods may be subject to statutory exceptions.

Where a customer expressly requests that an eligible service begins during an applicable cancellation period, the customer may be required to pay for services already supplied where permitted by law.

Chauffeur and Transportation Services

Cancellation conditions may vary depending on the vehicle, supplier, route, booking value and time remaining before collection.

Supplier-specific terms will apply where communicated as part of the booking.

Late cancellations and no-shows may result in some or all of the booking value becoming payable.

Additional waiting charges may also apply where a customer is late for a collection.

Hotels and Accommodation

Hotels and accommodation providers may offer refundable, partially refundable or non-refundable rates.

The conditions applicable to the rate selected will apply to the booking.

Flights and Private Aviation

Aviation arrangements may be subject to strict supplier cancellation requirements.

Cancellation may result in supplier charges, deposit forfeiture or the loss of some or all of the booking value depending upon the applicable agreement.

Yacht Charters

Yacht operators may impose deposits and cancellation charges, particularly for cancellations close to the charter date.

The applicable supplier conditions will form part of the booking arrangements where relevant.

Tickets, Events and Experiences

Tickets, hospitality packages and event bookings may be non-refundable once purchased or confirmed.

Where an event is cancelled by an organiser, any refund available may depend upon the organiser or ticket supplier’s refund arrangements.

Changes Rather Than Cancellation

Where possible, we may attempt to amend a booking rather than cancel it.

Changes remain subject to supplier availability and may result in amendment charges or price differences.

Refund Processing

Where a refund is due, Only Solutions will aim to process its part of the refund promptly after entitlement and the amount have been confirmed.

Where funds must first be recovered from a supplier, the refund may take longer.

Refunds will normally be made to the original payment method where reasonably possible.

Cancellation by Only Solutions

Where Only Solutions cancels a service that we are directly responsible for providing and cannot provide a reasonable alternative, the customer will normally be entitled to an appropriate refund for the affected service, subject to applicable law.

Where cancellation originates from an independent supplier, the customer’s rights may depend upon that supplier’s terms and applicable law.

We will provide reasonable assistance in seeking an appropriate resolution.

Contact

For cancellations or refund enquiries: concierge@onlysolutionsgroup.co.uk

Last updated: 27 September 2026

Only Solutions Group Ltd aims to provide a professional, discreet and reliable service.

If something goes wrong, we encourage customers to contact us so the matter can be investigated properly.

Making a Complaint

Formal complaints should be sent to: concierge@onlysolutionsgroup.co.uk

Please include as much relevant information as possible, including:

• Your full name
• Booking or enquiry reference
• Date of the service
• Details of the service involved
• A clear description of what happened
• Relevant photographs, messages or supporting documents
• The outcome you are seeking

Providing sufficient information will help us investigate the complaint efficiently.

Acknowledgement

We aim to acknowledge formal complaints within 3 business days.

Investigation

We will review relevant information, which may include booking records, communications, invoices and information from the people involved.

Where a complaint concerns a service delivered by an independent supplier, we may contact that supplier as part of our investigation.

Relevant information may be provided to the supplier where reasonably necessary to investigate the complaint.

Response

We aim to provide a substantive response within 14 business days of receiving a complaint.

Some matters may require additional time, particularly where an international or third-party supplier needs to investigate.

Where this happens, we will aim to provide an update.

Possible Resolutions

The appropriate resolution will depend upon the circumstances and the customer’s applicable legal rights.

Where appropriate, a resolution may include:

• An explanation
• Correction of an error
• Alternative arrangements
• Replacement services
• An appropriate refund
• Account credit where agreed with the customer
• Another appropriate remedy

Escalation

If you are dissatisfied with our initial response, you may request that the complaint be reviewed again.

Please explain why you believe the initial response did not resolve the matter and provide any additional evidence or information.

Complaints About Suppliers

Where Only Solutions has arranged a service provided by an independent supplier, some complaints may need to be investigated or resolved by that supplier.

We will provide reasonable assistance in communicating with the supplier where appropriate.

Data Protection Complaints

If your complaint concerns the handling of your personal information, please identify it as a Data Protection Complaint.

You may also have the right to complain to the Information Commissioner’s Office.

Your Rights

Using our complaints procedure does not remove or limit any statutory rights or other remedies available to you.

Contact

concierge@onlysolutionsgroup.co.uk

Last updated: 27 September 2026

Only Solutions Group Ltd is committed to making our website and services accessible to as many people as reasonably possible.

We recognise that clients may have different accessibility requirements and aim to provide reasonable support when customers access our services.

Website Accessibility

As our website develops, we aim to consider accessibility across areas including:

• Clear and readable text
• Logical page structure
• Visual clarity
• Mobile responsiveness
• Keyboard usability where applicable
• Descriptive content
• Accessible forms and enquiry methods
• Appropriate contrast and presentation

We recognise that accessibility is an ongoing process and intend to make reasonable improvements as issues are identified.

Alternative Ways to Contact Us

If an accessibility requirement makes it difficult for you to use our website or standard enquiry process, please contact us.

Where reasonable and practicable, we will attempt to provide information or assistance through an alternative communication method.

Accessibility Requirements for Our Services

If you have accessibility or mobility requirements relating to:

• Chauffeur transportation
• Vehicle requirements
• Hotels or accommodation
• Flights or aviation
• Events
• Restaurants
• Experiences
• Travel
• Logistics
• Any other service

please tell us as early as possible.

This gives us the best opportunity to understand your requirements and identify suitable arrangements.

Third-Party Services

Some services are delivered by independent suppliers.

Where appropriate, we will communicate relevant accessibility requirements to those suppliers and seek suitable arrangements.

The availability of particular accessibility facilities may depend upon the capabilities and facilities of the relevant supplier.

We will not knowingly guarantee an accessibility feature provided by a third party unless that feature has been confirmed.

Reporting an Accessibility Problem

If you experience difficulty accessing our website or services, please contact: concierge@onlysolutionsgroup.co.uk

Please tell us:

• Which page or service you were attempting to use
• The accessibility problem you experienced
• What assistance or alternative format you require, where applicable

We will aim to consider the request and respond as soon as reasonably practicable.

Continuous Improvement

We intend to review accessibility as our website and services develop and make reasonable improvements where issues are identified.

Contact

For accessibility enquiries: concierge@onlysolutionsgroup.co.uk